Case Study: Desert Botanical Gardens
Venue: Desert Botanical Gardens
Location: Phoenix, Arizona
Type/Industry: Outdoor Garden
Visitors: 634,000+ annually*
Key Achievements
- Transitioned to Scootaround’s Rent A Ride platform, streamlining the mobility rental process for guests and staff.
- Improved mobility access throughout the garden, making it easier for visitors with disabilities to navigate the large outdoor space comfortably.
- Leveraged reporting and inventory insights from the Rent A Ride platform to optimize staffing, track equipment usage, and better plan for peak periods.
The Problem
For years, Desert Botanical Garden (DBG) had partnered with a competitor to provide mobility equipment rentals for guests. However, as expectations for visitor experience evolved, the Garden found itself limited by the outdated systems and inflexibility of its vendor. Staff wanted a more modern, guest-friendly approach that could not only support day-to-day rentals but also enhance operations during special events, exhibitions, and member promotions for DBG’s 600,000+ annual visitors.
The Work
Scootaround Powered by WHILL stepped in with a customized solution powered by the Rent A Ride platform. This innovative platform allowed staff to view and manage mobility equipment bookings, simplifying the process of renting scooters and wheelchairs both on-site and in advance. The Desert Botanical Garden team was especially excited by the platform’s ability to streamline inventory tracking and reporting. With a strong Scootaround team already based in the Phoenix area, DBG also benefited from responsive local service, including maintenance, delivery, and other support as needed.
The Results
Thanks to the Rent A Ride app, Desert Botanical Gardens is now able to offer exclusive access and perks for members and VIP guests during high-profile events. The platform also delivers real-time reporting and actionable data insights, which the team uses to plan staffing, monitor usage trends, and fine-tune operations for seasonal spikes. Most importantly, guests with mobility limitations now enjoy a smoother, more dignified experience as they explore the expansive gardens and trails. Scootaround’s solution has helped DBG raise the bar on accessibility and overall visitor satisfaction
