If your scooter, wheelchair, or other rental equipment stops working, first check the troubleshooting tips on the Scootaround website. If you can't resolve the issue, ask your cruise line or hotel concierge for on-site assistance. If the issue continues, please contact Scootaround Customer Care at 1-888-441-7575. Our team is available to help troubleshoot and (if needed) coordinate repairs, replacements, or alternative arrangements to keep you moving.