Yes. Most issues can be solved with a few simple checks:
Power: Make sure the scooter or electric wheelchair is switched on and the key is turned fully.
Battery: Confirm the battery is fully charged and properly connected.
Connections: Check that the battery pack, charger, and joystick (if applicable) are securely in place.
Brakes: Ensure the freewheel lever is set to “drive” mode, not “push” mode. This lever is located by the rear wheels of most scooters.
If you’ve tried these steps and the equipment still isn’t working, visit our troubleshooting page or view our instructional videos. If the issue persists, please email us at info@scootaround.com or call 1-888-441-7575.